Portfolio sample · demonstration build · Workplace Process Job Aid← Back to tikathapa.com · client work is confidential, so this sample shows the approach

When a Learner Goes Quiet

A one-page reference for the moment it happens. No login, no course to finish.
Job aid · v1
Keep at your desk
~30 seconds to use

The decision, at a glance

1

Notice the silence early

Two missed check-ins, not two months. The earlier you reach out, the smaller the gap to cross.

?

Is this a first contact after silence?

Yes → warm, no blameNo → next step, not a lecture
2

Reach out as a person

"Noticed you've been away, no problem at all. Here's one small thing to pick back up with." Presence first, content second.

3

Offer one next visible step

Something they can finish tonight in 20 minutes. Not the whole plan, just the single step.

?

Did they respond?

Yes → close the loop, name the progressNo → try once more, then flag for support
✓

Log it as data, not debt

Record what you saw so the design improves. The gap is information about their life, never a mark against them.

The test for any check-in: who is this information for? If it never returns to the learner as help, it was checking on them, not in with them.

In-the-moment checklist

✓
Reached out within a few days, not weeksEarly beats thorough
✓
Led with acknowledgement, not consequence"Good to see you" before "here's what's due"
✓
Named one concrete next step20 minutes, finishable tonight
✓
Made the door back in easyNo make-up penalty for returning
✓
Closed the loop when they actedSomeone saw the change and said so
✓
Logged the pattern for the redesignWhere do these clusters happen?
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About this sample. A demonstration of the job-aid design: a single reference that puts a visual decision flow and an interactive in-the-moment checklist side by side, usable in the thirty seconds someone actually has. Production job aids are delivered as one-page print-ready PDFs and embedded interactive versions. Tika Thapa · tikathapa.com